FAQs

For questions related to our Solutions, please take a look below.

One Click Payment

One Click Payment

Subscription Payments

Subscription Payments

PayU Receive

PayU Receive

PayU Fraud Protection

PayU Fraud Protection

Ozow

Ozow

What added consent must I get from my customers?

You need to get consent from your customers to setup a recurring transaction with PayU Xpress. This can be done in a number of ways e.g. you can do this by including the consent in your terms and conditions. See our integration documentation for further information

Is a customers’ card safe?

Yes, PayU adheres to international PCI (payment card industry) compliance standards for data security for the credit card data handled by PayU. All internal processes strictly adheres to the PCI-DSS level 1 certification – the highest that can be achieved

What happens if my customer’s card is stolen?

1. Your customer must advise their bank that their card has been stolen.

2. Your customer must advise you that their card has been stolen (be sure to check with the customer that step 1 has been done)

3. You advise PayU to remove the card(s) from your customer’s profile by contacting our Support Team. In order for us to do this, you need to provide us with the PMID (token) as well as the Merchant Customer ID (relationship between you and your customer).

What happens when a customer’s card expires?

A customer can add a new card. Any transactions attempted against an expired card will fail.

Can a customer store multiple cards?

Yes, a customer can store multiple cards on their profile.

Can my customer delete their card?

Yes, your customer can delete their card. You can contact PayU with the PMID (token) as well as the Merchant Customer ID (relationship between you and your customer) in order to remove card(s) from your customer’s profile.

This can be done by contacting our support team.

What added consent must I get from my customers?

You must get consent from your customers to setup a recurring transaction with PayU Subscription.

Please see our integration documentation for further guidance.

What happens if my customer’s card is stolen?

Answer:

  1. Your customer must advise their bank that their card has been stolen.
  2. Your customer must advise you that their card has been stolen (be sure to check with the customer that step 1 has been done).
  3. You must advise PayU to remove the card(s) from your customer’s profile by contacting our Support Team. In order for us to do this, you need to provide us with the PMID (token) as well as the MerchantCustomerID (relationship between you and your customer).

Can my customer store multiple cards?

Yes, your customer can store multiple cards on their profile.

What happens when my customer’s card expires?

Your customer can add a new card. Any transactions attempted against an expired card will fail.

Is my customers’ card safe?

Yes, PayU adheres to international PCI (payment card industry) compliance standards for data security for the credit card data handled by PayU.

All internal processes strictly adheres to the PCI-DSS level 1 certification – the highest that can be achieved

How does PayU Receive work?

  • In the PayU Receive platform, simply enter the customer reference and payment amount to generate your unique email link.
  • Once the customer clicks on the link or payment button, the customer is directed to PayU’s secure payment page.
  • Once your customer makes payment, they will receive a payment confirmation.
  • The PayU Receive platform will automatically update any customer payments.

What does PayU need to send an email to my customer?

PayU requires your SMTP credentials.

Who pays for the cost of sending emails to my customers?

You are responsible for all costs associated with sending emails in which the PayU Receive payment link is embedded.

Can I send bulk emails?

Yes. PayU Receive supports bulk uploads with the use of .csv files. We also have a full suite of API’s available for enterprise solutions.

Can the email be branded?

Yes. The email template can be branded with your company logo, as well as look an feel.

Who sends the email to my customer?

Once you have specified the customer’s email address, amount, reference details as well as your SMTP details, PayU will send the email to your customer.

What payment methods does PayU Receive support?

The current payment methods supported include credit card, cheque card, SmartEFT, eBucks, RCS, Masterpass, Discovery Miles and EFT Pro. (PayU supports all payment methods configured on the redirect).

Do I require a website for PayU Receive?

No. You do not require a website for PayU Receive. As part of the solution, we will provide you with your own payment page.

Is PayU Receive secure?

Yes, PayU Receive is PCI DSS v3.2 Compliant.

How does my customer know the payment link is not a phishing scam?

  • If your customer places their mouse cursor on the link, they will see https://secure.payu.co.za/rpp do?PayUReference= (after the “=” there will be a number which would be the PayU reference.)
  • After customers click on the link, they will be redirected to a secure site i.e. https://secure.payu.co.za/rpp.do.
  • Customers will know this site is secure as it will have a padlock icon.

PayU Fraud Protection

What is Ozow?

Ozow is a payment method that takes the hassle out of EFT payments.

Ozow facilitates your online banking EFT process and enables your order status to be updated immediately.

Is Ozow secure?

This is a secure payment method. PayU has EV SSL encryption certificates which gives our payment processing service an extremely high level of security.

How are my bank details kept safe?

When paying using Ozow, the communication between you and your bank occurs as it normally would. PayU merely facilitates the transaction between you and the merchant.

PayU does not store any online banking login details.

Still have questions

How can we help you? No matter if you are starting with PayU, already working with us or buying as a consumer, we will do our best to help you. Please select a topic below and follow the steps.