FAQs

You must get consent from your customers to setup a recurring transaction with PayU Subscription.

Please see our integration documentation for further guidance.

Answer:

1. Your customer must advise their bank that their card has been stolen.
2. Your customer must advise you that their card has been stolen (be sure to check with the customer that step 1 has been done).
3. You must advise PayU to remove the card(s) from your customer’s profile by contacting our Support Team. In order for us to do this, you need to provide us with the PMID (token) as well as the MerchantCustomerID (relationship between you and your customer).

Yes, your customer can store multiple cards on their profile.

Your customer can add a new card. Any transactions attempted against an expired card will fail.

Yes, PayU adheres to international PCI (payment card industry) compliance standards for data security for the credit card data handled by PayU.

All internal processes strictly adheres to the PCI-DSS level 1 certification – the highest that can be achieved

• In the PayU Receive platform, simply enter the customer reference and payment amount to generate your unique email link.
• Once the customer clicks on the link or payment button, the customer is directed to PayU’s secure payment page.
• Once your customer makes payment, they will receive a payment confirmation.
• The PayU Receive platform will automatically update any customer payments.

PayU requires your SMTP credentials.

You are responsible for all costs associated with sending emails in which the PayU Receive payment link is embedded.

Yes. PayU Receive supports bulk uploads with the use of .csv files. We also have a full suite of API’s available for enterprise solutions.

Yes. The email template can be branded with your company logo, as well as look an feel.

Once you have specified the customer’s email address, amount, reference details as well as your SMTP details, PayU will send the email to your customer.

The current payment methods supported include credit card, cheque card, SmartEFT, eBucks, RCS, Masterpass, Discovery Miles and EFT Pro. (PayU supports all payment methods configured on the redirect).

No. You do not require a website for PayU Receive. As part of the solution, we will provide you with your own payment page.

Yes, PayU Receive is PCI DSS v3.2 Compliant.

• If your customer places their mouse cursor on the link, they will see https://secure.payu.co.za/rpp do?PayUReference= (after the “=” there will be a number which would be the PayU reference.)
• After customers click on the link, they will be redirected to a secure site i.e. https://secure.payu.co.za/rpp.do.
• Customers will know this site is secure as it will have a padlock icon.

Download

Ozow is a payment method that takes the hassle out of EFT payments.

Ozow facilitates your online banking EFT process and enables your order status to be updated immediately.

This is a secure payment method. PayU has EV SSL encryption certificates which gives our payment processing service an extremely high level of security.

When paying using Ozow, the communication between you and your bank occurs as it normally would. PayU merely facilitates the transaction between you and the merchant.

PayU does not store any online banking login details.